Lost and Found Policy

1. Lost Items Procedure:

1.1 Notification: If a passenger believes they have left an item in one of our vehicles, they should contact UWAYS’ Lost and Found department as soon as possible.

1.2 Providing Details: Passengers should provide detailed information about the lost item, including the date, time, and vehicle details of their trip.

2. Retrieval of Lost Items:

2.1 Retrieval Location: Lost items will be stored securely at UWAYS’ designated location.

2.2 Claim Process: Passengers can arrange to retrieve their lost items by contacting UWAYS’ Lost and Found department to schedule a pickup.

2.3 Identification: Passengers must provide proper identification and any relevant details to claim their lost items.

3. Retention Period:

3.1 Duration: UWAYS will retain lost items for a period of 30 days from the date of retrieval.

3.2 Unclaimed Items: Unclaimed items after the specified period may be disposed of, donated, or handled according to local regulations.

4. Lost and Found Charges:

4.1 Storage Fee: UWAYS may charge a storage fee for the retention of lost items beyond the initial retrieval period.

4.2 Delivery Fee: If a passenger requests the lost item to be delivered, additional fees may apply.

5. Disclaimer:

5.1 No Guarantee: While UWAYS will make reasonable efforts to locate and return lost items, we cannot guarantee the recovery of all lost belongings.

5.2 Liability: UWAYS is not liable for any lost items, and passengers are responsible for their belongings.

6. Contact Information:

For Lost and Found inquiries, please contact our Lost and Found department at info@uways.com

7. Policy Changes:

UWAYS reserves the right to update this Lost and Found Policy. Any changes will be communicated through our website or other appropriate channels.