1. Damage to Vehicles:

1.1 Responsibility: Passengers are responsible for any damage caused to UWAYS vehicles during their use.

1.2 Reporting Damage: In the event of vehicle damage, passengers should report it to the driver immediately.

1.3 Assessment and Charges: UWAYS will assess the extent of the damage and may charge the passenger for repairs as necessary.

2. Cleaning Expectations:

2.1 General Cleanliness: Passengers are expected to maintain a reasonable level of cleanliness during their use of UWAYS services.

2.2 Excessive Mess: If a vehicle is left in an excessively messy state, passengers may be subject to additional cleaning fees.

3. Damage and Cleaning Charges:

3.1 Charge Notification: UWAYS will notify passengers of any applicable charges for damages or cleaning.

3.2 Billing Process: Charges for damages or excessive cleaning will be processed using the payment method on file, unless other arrangements are made.

4. Dispute Resolution:

4.1 Dispute Process: If passengers dispute any damage or cleaning charges, they must contact UWAYS promptly to resolve the issue.

4.2 Evidence: UWAYS may provide evidence, such as photos or documentation, to support damage or cleaning charges.

5. Repeat Offenses:

5.1 Suspension of Services: Repeat offenses of damage or excessive mess may result in the suspension of UWAYS services for the passenger.

6. Contact Information:

For inquiries or disputes related to damage and cleaning charges, please contact our Customer Service team at support@uways.com.

7. Policy Changes:

UWAYS reserves the right to update this Damage and Cleaning Policy. Any changes will be communicated through our website or other appropriate channels.